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FAQ

Here are the most frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at  info@wrls.store

 

Q. What phones are compatible with your chargers?

A. iPhone 8/8 Plus, iPhone X/XR/XS/XS Max, iPhone 11/11 Pro/11 Pro Max, iPhone 12/12 Mini/12 Pro/12 Pro Max, Samsung Galaxy S7 and up, Note 5, Note 7, S6 Edge Plus, Huawei Mate 20, Google Pixel 3, LG G4 and other Qi enabled wireless charging phones.

 

Q. Does it charge through a phone case?

A. Our chargers work with most phone cases that are 5mm in thickness or less. 

 

Q. My phone feels warm after wireless charging. Is this normal?

A. It’s normal for a device to get slightly warm during wireless charging. Keep in mind that most conventional plug-in chargers also feel warm to the touch while charging.

 

Q. Are wireless chargers safe to use?

A. Absolutely. Our wireless chargers emit only non-ionizing energy, which is harmless.

 

Q. How long will it take for my items to arrive?

A. It usually takes 7-15 business days for all orders to arrive. Shipping times vary based on product ordered, current demand and shipping location.

 

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order confirmation number after placing their orders. Please contact us if you don't receive one within 24 hours. 

 

Q. How long will it take to receive a tracking number?

A. It usually takes 1-3 business days. You will receive a separate email with the tracking number that you can use on the Order Tracking page to track your package.

 

Q. What is your warranty policy?

A. We offer a 365 day warranty on all products. Please contact us if you are having a problem with your item.

 

Q. What is your refund policy?

A. We offer a 30 day Money Back Guarantee on all orders. Please refer to our Refund Policy for more information.

 

Q. Where can I place an order from?

A. You can place an order from any country. We ship Worldwide.

 

Q. Which currency will I be charged in?

A. We process all orders in USD. While the content of the cart is displayed in several currencies, you will check out using USD at the most current exchange rate.

 

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to info@wrls.store

 

Q. How can I pay?

A. We accept all major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal.


Q. Is Checkout on this site safe and secure?

A. We guarantee 100% safe and secure checkout as we use the latest encryption technology on our website.